Canvas:

For Canvas Support, such as password resets, students can access Canvas’s 24/7/365 support through the help menu in the lower left corner of the SMU Canvas interface (global navigation). This Canvas support allows for uninterrupted tech support for all students when the on campus Help Desk is closed.

If needed, contact CAPE for individualized support: 

Email: smuthink@smu.edu  

Phone: 214-768-2273 

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Bisk Technical Support & Customer Service

The Bisk Customer Success team is available Monday-Friday, 8:30 AM – 5:30 PM (EST).

Examples of Customer Success support include, technical support, course materials, transcript requests, payment plan changes, general navigation, and course content questions.

Toll Free Phone: 800-742-1309

International: +1 813-612-8144

Tech Support Email: TechSupport@bisk.com

Customer Service Email: CustomerService@bisk.com